Technical Support¶
Overview¶
Highrise Cloud offers comprehensive technical support to ensure that our users have the assistance they need to navigate any challenges they may encounter. This section provides information on accessing our Frequently Asked Questions, submitting support requests, and getting the help you need to make the most out of our platform.
FAQ¶
Highrise Cloud provides a Frequently Asked Questions section to help users quickly resolve their inquiries.
| Inquiry Type | Description |
|---|---|
| Platform Usage Issues | Instructions on how to use the Highrise Cloud platform for resource management and task scheduling. |
| Model Development Issues | Guidance on model training, inference, and application development. |
| Data Management Issues | Information on using Highrise Cloud storage services for data storage and management. |
Tip
Before submitting a support request, check our FAQ for common issues and solutions.
Submit Support Requests¶
Users can submit support requests through the Highrise Cloud official website or customer service email to receive technical support.
Contact Us¶
For immediate assistance, you can reach out to our support team via:
- Live Chat: Available on the Highrise Cloud platform.
- Email: support@Highrise Cloud.com
- Phone: +1 (800) 123-4567
Note
Our dedicated support team is available Monday through Friday, from 9:00 AM to 5:00 PM PST, to assist you with any issues. For urgent matters outside of these hours, please leave a message, and we will respond as soon as possible on the next business day.